Firing Customers?!?

July 7, 2014

Seth Godin wrote: “If it’s not worth making the customer right, then fire her. Successful organizations (and I include churches and political parties on the list) fire the 1% of their constituents that cause 95% of the pain.” http://amzn.to/1li23L3 My thoughts: 1. Your organization is designed to do what you do as best in the…

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Who You Work For. Who Works for You.

March 17, 2014

Choosing who you work for and who works for you are two of the most important things a leader will do.   Because… You will eventually become who you associate with, both up and down the organization.   If you work for someone who is a tyrant than don’t be surprised when you start to…

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