Opportunity Missed

So one of my assistants recently had very poor customer service from a furniture company out of New York State.

Being the social media guy that I am, I instantly got on Twitter to see if their company was there. Sure enough, they were.

Within 10 minutes of having the conversation with my assistant, I sent out a tweet referencing the disappointing service we were receiving.

 

Here is the exact tweet:

“Getting word from 1 of our assts. that we are getting Disappointing service from @______ #CustomerServiceMatters”

 

Unfortunately in the last 6 weeks, they have never bothered to reply, or contact me from my tweet in any way, shape or form. What a shame.

If you are going to enter the social media space, recognize that it is a conversation, we want to hear from you.

Engage us and the dialogue. Talk to us. We are your customers, and we have been given a very loud megaphone.

Btw, the assistant’s last words: “We will never use them again…”